Baby Jogger® Support Center

Frequently Asked Questions


  • Which of your strollers can I exercise with?

    The Summit X3 stroller is currently our only model intended to be used for exercise. 

    The City Series and the Vue are urban and all-terrain strollers that provide optimum versatility for everyday use,  they are not intended for exercising with and should not be used for such activities.

  • How old should my baby be before they are able to sit in the upright seat of a Baby Jogger?

    Our strollers and joggers can be used for children in an upright position from approximately six months to five-years-old. We do not recommend placing your baby in the upright seat of the stroller or jogger until they are able to sit and hold their head up without assistance.

  • How can I use your Baby Jogger strollers with an infant?

    You can easily turn your stroller into a travel system with one of our car seat adapters or our Compact Carrycot. Car seat adapters are available for our single stroller and the Compact Carrycot is designed to fit on our single strollers that feature a full recline or a 2011 and newer City Mini Double, City Mini GT Double . It is important to remember that newborns are more vulnerable to outside conditions and should be appropriately protected from the heat, cold and wind. (Please note our Car Seat Adapters have a maximum weight capacity of 20.4kg (45 lbs) - that's the combined weight of the car seat and the newborn, and the Compact Carrycotwill hold children up to 9kg (19.8 lbs).)

    If you do not wish to use a car seat adapter or a Compact Carrycot, The Vue, City Mini, City Mini GT, City Elite and Summit strollers have an increased recline angle to a near flat position to accommodate newborns. That means you can safely lay a baby in the fully reclined seat of these strollers without the use of a car seat adaptor or bassinet.

    The Summit X3 also has this feature, however, it is for cruising purposes only. Never exercise with your seat fully reclined. Also, please keep in mind that babies should have ample neck support when placed in the seat of a stroller - you can use a rolled up cloth diaper or any number of neck supports sold at baby stores.

  • How old should my baby be before I can exercise with them?

    We recommend that you speak with your pediatrician before starting this activity. Every baby is different, but typically a doctor will recommend that a baby be 6 months old before you exercise on smooth pavement, and 12 months old before exercising on trails, grass, gravel or uneven terrain.

  • What are the differences between an EVA, Forever-Air and Pneumatic tyre?

    An EVA wheel is a lightweight molded plastic wheel that is ideal for pavement or smooth urban terrain. This wheel is available on our City Mini and City Versa, which helps to make these strollers lightweight, agile and compact when folded.

    A Forever-Air tyre is a rubber tyre inflated with a lightweight foam instead of air. This ensures the tyre will not go flat with frequent use or rough terrain. The City Mini GT, City Elite and City Select both feature Forever-Air tyres.

    A pneumatic tyre is an inflatable rubber tyre that provides a comfortable, smooth ride on many different terrains. The Summit X3 has pneumatic tyres, which add to their all-terrain capabilities.

  • Which wheel size is right for me?

    We've devised the following guidelines so you can choose the right wheel size for your needs:

    5.5" - 8.5" Wheels - Ideal for indoor strolls, walking on pavement or smooth urban terrain. These smaller lightweight wheels are perfect for city dwellers who need a compact stroller for every day use. Please view our Vue, City Mini, City Mini GT or City Versa strollers for this wheel size.

    12" Wheel - Perfect for walking on grass, trails, sidewalks or in stores. Wonderful for city life where smaller wheels offer a more compact, manoeuvrable stroller. You will fall in love with the 12" stroller wheels if you have previously owned a conventional stroller. Please view our City Elite, City Select or Summit models for this wheel size.

    16" Wheel - Great for walking or exercising and is still very easy to store and transport. It's large enough to handle snow and sand yet still small enough to fit into tight spaces. Please view our Summit X3 model for this wheel size.

  • Do all of your strollers have a seat which fully reclines?

    The Vue, City Mini, City Mini GT, City Elite and the Summit models have a seat that reclines to a near flat position and are suitable for use with a newborn. Please note that the Summit's recline is for cruising purposes only. Please do not run or jog with the seat fully reclined.

  • Can I use a buggy board with your strollers?

    Baby Jogger offers a convenient accessory called the Glider Board. The Glider Board attaches to the rear axle of our single or double strollers and provides an area for an older child to ride along. Although compatible with the Summit X3, it should not be used with the Summit X3 whils exercising. Buggy Boards made by other manufacturers are not recommended for use with Baby Jogger strollers.

  • Is the fabric washable?

    Yes, the seat and hood canopies of our strollers and joggers are made from strong, lightweight, washable fabrics which easily detach from the frame. The seat should be washed in cold water on the delicate cycle of your washing machine and attached back onto the stroller to dry.

  • How much air should I put in my Summit X3 tyres?

    Baby Jogger recommends inflating your tyres to 20 PSI. Your tyre rim may say a maximum of 40 PSI, but please only inflate to 20 PSI. You can use a standard bicycle pump to inflate your tyres.

  • How do you ensure that your products are compliant?

    Safety comes first at The Baby Jogger Company. We rigorously test all Baby Jogger products to ensure that they meet and exceed all of the European and American test requirements that cover every aspect of product safety. Remember, we are the original Baby Jogger Company and that means we have over 25 years of experience caring for your precious cargo.

  • Are your strollers covered by a warranty?

    Baby Jogger’s Lifetime Warranty

    Baby Jogger warrants that the frame only is free of manufacturer defects for the lifetime of the product. Manufacturer defects include, but are not limited to, the breaking of welds and frame tube damage.

    Baby Jogger’s One Year Warranty

    Textile or soft side materials and all other components shall be warranted for one year from the date of purchase (except for inner tubes and tyres). Proof of Purchase is required to make a warranty claim and the warranties are only extended to the original purchaser.

    Warranty does not cover:

    Normal wear and tear. Corrosion or rust. Incorrect assembly or the installation of third party parts or accessories not compatible with the original design. Accidental or intentional damage, abuse or neglect. Commercial use. Improper storage/care of the unit.

Warranty Information


Baby Jogger’s Limited Lifetime Warranty*

Baby Jogger warrants that the frame only is free of manufacturer defects for the lifetime of the product. Manufacturer defects include, but are not limited to, the breaking of welds and frame tube damage. Please ensure you keep your proof of purchase should you need to make a warranty claim.

Baby Jogger’s One Year Warranty**

Textile or soft side materials and all other components shall be warranted for one year from the date of purchase (except for inner tubes and tyres). Proof of Purchase is required to make a warranty claim and the warranties are only extended to the original purchaser.

Warranty does not cover:

Normal wear and tear. Corrosion or rust. Incorrect assembly or the installation of third party parts or accessories not compatible with the original design. Accidental or intentional damage, abuse or neglect. Commercial use. Improper storage/care of the unit.

*Lifetime warranty excludes the City Lite and Vue

** One year warranty also covers the frame on the City Lite and Vue


Discontinued Products


Baby Jogger will occasionally discontinue products due to the evolving nature of product innovation. Basic information is available here on those items, and you may still find these products available for purchase at a third-party retailer.


City Versa

Discontinued 2015

Whether your child wants to see everybody or only see you, the City Versa can go either way.

City Versa User Manual

Download

Summit XC Single

Discontinued 2010 - 2012

Stroller/Jogger Hybrid replaced by Summit X3.

Summit XC Single User Manual

Download

25th Anniversary Performance

Discontinued 2010 – 201

Fixed wheel jogger.

25th Anniversary Performance User Manual

Download

City Micro Single and Double

Discontinued 2010 - 2011

Urban terrain stroller

City Micro Single and Double User Manual

Download

Summit 360 Single

Discontinued 2009 - 2010

Stroller/Jogger Hybrid replaced by Summit XC.

City Classic Single and Double

Discontinued 2008 - 2010

All-terrain Stroller

Performance Series Single

Discontinued 2005 - 2009

Fixed wheel jogger replaced by 25th Anniversary Performance Jogger Single.

City Series

Discontinued 2006 - 2007

All-terrain stroller replaced by City Classic.

Important Safety Information


The following recalls have been established for Baby Jogger products. Please click the links below for additional information and/or to determine if your product could be affected by one of these safety notices.


  • City Versa Voluntary Recall Nov 30, 2012

    This voluntary recall involves the 2012 City Versa stroller. A limited number of manufactured City Versa strollers are affected by this recall, affected strollers are identified by the manufacture date and item number. For more information please see the PDF document below.

     

    Versa-2013-recall

    Download

If you have questions or concerns about the information displayed on this page, please call our customer helpline on 0161 335 2508 and one of our customer care representatives will be able to assist you.

Spare Parts

Spare parts are available from our customer services department and a list of available spares can be downloaded here.

Please note: we are only able to list a small selection of spares that we have in stock, other spare parts may be available and we would always advise you to call our customer services department on 0161 335 2508 to check the availability of anything you need.

To order please call 0161 335 2508 at which point we will normally ask for the following details:

• Name
• Address
• Mobile telephone number (this is NOT used for marketing purposes)
• Address
• Card details – if billing address is different to delivery address this must be stated
• Part required

IMPORTANT:
• All prices include vat.
• Delivery and prices are only a guide and may change.
• Delivery charges may be higher when delivering to remote or offshore locations.

Contact Us


Tel: 0161 335 2508
Fax: 0161 335 2509
customerservice@kooltrade.co.uk

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